Question 1

How do I file a dispute?

Accepted Answer

Use the File a Dispute form to submit your claim, dispute type, and respondent details. You'll receive a case reference number once it's reviewed.

Question 2

I've been named in a case — what do I do?

Accepted Answer

Use the Respond to a Dispute page with your case reference number to confirm your participation and access the case file.

Question 3

How much will my case cost?

Accepted Answer

Use the Rules & Fees Calculator for an indicative administrative fee before you file.

Question 4

What if I just need an arbitrator appointed for a process I'm already running?

Accepted Answer

That's the Ad Hoc Platform — an appointment-only service, without the full filing process.

Question 5

Who do I contact if I have a technical problem?

Accepted Answer

Reach our Secretariat through the Contact Us page and describe the issue; we'll follow up directly.

Help & FAQs

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